Shipping policy

Contents

General Shipping Rules
Hong Kong
Mainland China
Macau
Taiwan
Singapore
Malaysia
South Korea
European Union Countries
United Kingdom
Australia
United States
Canada
Other Overseas Regions


General Shipping Rules

  • Once you have filled in the order information and finished payment, you will receive a confirmation email. Please make sure the information is correct to avoid delay in delivery.
  • If you need to update any delivery information, please contact us within 48 hours after the order is placed.
  • For pre-order items, we will list the expected delivery date in the product page and order. We would not inform you again before the items arrive.
  • If the order contains pre-order items and in-stock items, we will deliver the whole order when all items have arrived. If you wish us to delivery in-stock items earlier, additional delivery fee will be charged.
  • If we cannot deliver items to you due to invalid stock information in our website, we will contact you immediately by email or phone. We can arrange refund or delay the delivery upon your approval.
  • We reserve the rights to update our delivery policy without notifications.
  • Please contact us via whatsapp 51325719 to follow up delivery status.

 

Hong Kong

Delivery fee
  • Free shipping for order over HK$500
  • For order less than HK$500, there will be a delivery fee of HK$40
Delivery service
  • Unless specified, your parcel will be delivered by SF Express / 
    JD Logistics
  • We will list clearly in the product page for items which are delivered separately by the distributors
Delivery regions
  • Delivery service is applicable to Hong Kong Island, Kowloon, New Territories and Lantau Island (Tung Chung only), excluding outlying islands
  • For remote areas such as Discovery Bay and Ma Wan, there maybe additional delivery fee by the courier of HK$120

 

Mainland China

Delivery fee
  • Free delivery for order over ¥800
  • For orders less than ¥800, there will be a delivery fee of ¥60
Delivery service
  • All orders will be shipped by SF Express / 
    JD Logistics
Tax
  • Customers are responsible for paying these tax to local Customs.

 

Macau

Delivery fee
  • Free delivery for order over HK$800
  • For order less than HK$800, there will be a delivery fee of HK$60
Delivery service
  • All orders will be shipped by SF Express / 
    JD Logistics

 

Taiwan

Delivery fee
  • Free delivery for order over TWD$6000
  • For orders less than TWD$6000, the delivery fee will be calculated by the parcel weight / size during checkout
Delivery service
  • All orders will be shipped by SF Express
Real-name authentication
  • In accordance with Taiwan’s real-name authentication requirements for imports, Taiwan customers need to provide recipient's Chinese full name and ID card number after placing order.
  • Install “EZ WAY” on mobile phone (iOS / Android) and complete the real-name online authentication registration.
  • For more information, please refer to: 快遞收貨人實名認證 - 台灣財政部關務署
Tax
  • For goods over TWD$2,000, there will be import duty and sales tax incurred
  • Customers are responsible for paying these tax to local Customs.

 

Singapore

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • The import GST for Singapore is 8%
  • Customers are responsible for paying this tax to local Customs.

 

Malaysia

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • For goods over 500 MYR, an import duty cost will be incurred. The charge depends on the type of the item. Also, there will be VAT. 

 

South Korea

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • If the value of the goods exceeds USD 150, customs duty and value-added tax (VAT) must be paid according to the type of goods.
  • Customers are responsible for paying this tax to local Customs.

 

European Union Countries

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • Customers are responsible for paying import duty and VAT to local Customs

 

United Kingdom

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • For goods is less than £135, customs duty is generally exempt, but value-added tax (VAT) is still payable.
  • For goods over £135, customs duty is incurred according to the type of goods, along with 20% UK VAT.
  • Customers are responsible for paying this tax to local Customs.

 

Australia

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • For order total less than $1,000AUD, no GST is required
  • For order total more than $1,000AUD, there will be GST of 10%
  • Customers are responsible for paying this tax to local Customs.

 

United States

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Tax
  • For order total less than $800USD, no import duty tax is required
  • For order total more than $800USD, an import duty cost will be incurred. The charge depends on the type of the item
  • Customers are responsible for paying this tax to local Customs

     

    Canada

    Delivery fee
    • delivery fee is calculated by the parcel weight / size during checkout

    Tax

    • For order total less than $20CAD, no GST is required
    • For order total more than $2CAD, there will be GST of 5%.
    • For some provinces, there will be an additional HST charged.

     

    Other overseas regions

    • For other overseas region, please contact us for shipping quotation.
    • If there is import duties or VAT tax, customers are responsible for paying this tax to local Customs.