Shipping policy

Contents

General Shipping Rules
Hong Kong
Macau
Taiwan
Singapore
United Kingdom
Australia
United States
Canada
Other Overseas Regions


General Shipping Rules

  • Once you have filled in the order information and finished payment, you will receive a confirmation email. Please make sure the information is correct to avoid delay in delivery.
  • If you need to update any delivery information, please contact us within 48 hours after the order is placed.
  • For pre-order items, we will list the expected delivery date in the product page and order. We would not inform you again before the items arrive.
  • If the order contains pre-order items and in-stock items, we will deliver the whole order when all items have arrived. If you wish us to delivery in-stock items earlier, additional delivery fee will be charged.
  • If we cannot deliver items to you due to invalid stock information in our website, we will contact you immediately by email or phone. We can arrange refund or delay the delivery upon your approval.
  • We reserve the rights to update our delivery policy without notifications.
  • Please contact us via whatsapp 51325719 to follow up delivery status.

 

Hong Kong

Delivery fee
  • Free shipping for order over HK$500
  • For order less than HK$500, there will be a delivery fee of HK$40
Delivery time
  • You will receive the parcels within 2 working days once we have pass to courier
Delivery service
  • Unless specified, your parcel will be delivered by SF Express
  • We will list clearly in the product page for items which are delivered separately by the distributors
Delivery regions
  • Delivery service is applicable to Hong Kong Island, Kowloon, New Territories and Lantau Island (Tung Chung only), excluding outlying islands
  • For remote areas such as Discovery Bay and Ma Wan, there maybe additional delivery fee by the courier of HK$120

 

Macau

Delivery fee
  • Free delivery for order over HK$800
  • For orders less than HK$800, the delivery fee will be calculated by the parcel weight / size during checkout
Delivery time
  • You will receive the parcels within 3-4 working days once we have pass to courier.
Delivery service
  • All orders will be shipped by SF Express

 

Taiwan

Delivery fee
  • Free delivery for order over TWD$5000
  • For orders less than TWD$5000, the delivery fee will be calculated by the parcel weight / size during checkout
Delivery time
  • You will receive the parcels within 3-5 working days once we have pass to courier.
Delivery service
  • All orders will be shipped by SF Express
Real-name authentication
Tax
  • For goods over TWD$2,000, there will be import duty and sales tax incurred
  • Customers are responsible for paying these tax to local Customs.

 

Singapore

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Delivery time
  • Express Plus:4-6 working days
  • Express Priority:2-14 working days
Tax
  • The import GST for Singapore is 8%
  • Customers are responsible for paying this tax to local Customs.

 

United Kingdom

Minimum order amount
  • We can only accept orders higher than £135
  • The UK HMRC requires overseas businesses shipping goods total between £0 - £135 to charge VAT at point of sale, using a UK registered VAT number. We are not yet VAT registered with the UK HMRC. As a result, we are currently unable to ship you orders of £135 or less.
  • If you place an order less than £135, we can only cancel your order.
Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Delivery time
  • Express Plus:4-5 working days
  • Express Priority:5-8 working days
Tax
  • For goods over £15, there will be VAT of 20% 
  • For goods over £135, an import duty cost will be incurred. The charge depends on the type of the item.
  • Customers are responsible for paying this tax to local Customs.

 

Australia

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Delivery time
  • Express Plus:4-6 working days
  • Express Priority:6-8 working days
Tax
  • For order total less than $1,000AUD, no GST is required
  • For order total more than $1,000AUD, there will be GST of 10%
  • Customers are responsible for paying this tax to local Customs.

 

United States

Delivery fee
  • delivery fee is calculated by the parcel weight / size during checkout
Delivery time
  • Express Plus:4-5 working days
  • Express Priority:7-12 working days
Tax
  • For order total less than $800USD, no import duty tax is required
  • For order total more than $800USD, an import duty cost will be incurred. The charge depends on the type of the item
  • Customers are responsible for paying this tax to local Customs

     

    Canada

    Delivery fee
    • delivery fee is calculated by the parcel weight / size during checkout
    Delivery time
    • Express Plus:4-5 working days
    • Express Priority:7-2 working days

    Tax

    • For order total less than $20CAD, no GST is required
    • For order total more than $2CAD, there will be GST of 5%.
    • For some provinces, there will be an additional HST charged.

     

    Other overseas regions

    • For other overseas region, please contact us for shipping quotation.